You must schedule an appointment in advance to visit the store. To arrange a time, please schedule HERE
Should you require further assistance with your existing enquiry, please contact us on 94999923412312.
Some watches' secondary market prices can exceed their original retail price. Our pricing team is comprised of watch enthusiasts, and we work hard to give you access to the most popular watches at a fair market price.
PURCHASING AN ITEM
Yes, we provide a variety of services to help you with this.– We welcome your request for a Zoom call during which you can speak to a member of our team and view watches on our website. You can book an appointment HERE.
We can source most modern-day watches from major luxury brands Our team can help further advise on this. You can contact us HERE.
At this time, we don’t have financing offers available.
With more than 15 years of experience in the luxury watch industry, we offer you high-quality watches and extraordinary service. We work closely with a select group of trusted suppliers around the world to offer you a wide and diverse range of products. Our professional team members will carefully inspect your watch to authenticate it, verify its functionality, and provide an accurate assessment. This allows us to offer a 24-month warranty on all our new timepieces.
Newer sales tax regulations for e-commerce businesses require sales tax to be collected on orders shipped to many states as required by law.
Mavani & Co is registered to collect sales tax in many states as required. Please note that States are evolving their collection requirements and we will update this list as more states are added.
SELLING A WATCH
When we evaluate a watch, we look for telltale signs of authenticity, such as the appropriate weight and marks from the manufacturer. However, even with the best evidence, we cannot conclusively prove that a watch is authentic; we must see it in person.
The first step is to check your paperwork. The reference number can be found on the papers, warranty card and occasionally on the case. If you don’t have access to these documents, some brands include the reference number on the caseback engraving. Occasionally there will be two numbers engraved on the caseback, one will be the serial number (the unique identifiable number for your watch) and the other will be the reference number. Still not sure what your reference number is? Include as many pictures as you can, including the caseback and our team will take a look.
Yes. Details of our Valuation service can be found HERE. Please note that we cannot value watches from photos and videos alone, and must see it in person.
Once we understand the make, model and condition of your watch, we'll send you an estimate within 48hrs.
After the watch arrives and inspected, we will send your payment within 72 hours.
Free, insured expedited shipping is also provided for watches that you sell to Mavani & Co. Once you accept our offer for your watch, we'll send you a pre-paid shipping label with instructions on how to pack it for shipping. Please follow the shipping instructions carefully to ensure that your watch will be fully insured for the purchase price of your watch during transit.
Print out your shipping label.
Grab two new, sturdy boxes (double boxing is required for insurance purposes).
Pack your watch along with all accessories (stickers, tags, warranty card, etc.), the original box and papers into the first box. Pack the inner box into the larger outer box.
Tape the shipping label to the outer box. Schedule a pickup or drop your package off at an authorized shipping facility.
All custom orders, such as special watches or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable.
Yes we can. We set diamonds in watches and jewelry. Please contact us to see if your item qualifies for diamond setting.
Please contact us to discuss your requirements in greater detail.
We will work together to create a custom piece that's exactly what you want.
We offer three grades of diamonds, in accordance to the Gemological Institute of America (GIA) grading standards. All of our diamonds are SI1G, VS F and VVS, E-D.
Absolutely - we ship internationally to most countries via insured international priority FedEx...we're awaiting your order.
We ship our watches to clients worldwide. When you make a purchase, we will ship your watch via private courier using the details you have provided us.
Delivery times will vary depending on the delivery service you have selected, your distance from us and your payment method if we have to wait for your payment to clear. Our shipping policy can be found here.
Once your order is shipped, you’ll receive a tracking number via email so you can keep track of its activity while it makes its way to you.
We take great pride in the quality and workmanship of our merchandise and want you to be completely satisfied with your purchase from Mavani & Co
If, however, for any reason you wish to return your purchase, we will gladly refund or exchange any unworn item(s) within (7) days of delivery date.
Please return items in the same condition and with the same accessories and tags as purchased.
All of our watches are sold with a 24-month warranty. They are also covered by any remaining manufacturer's warranty.
If your watch develops a defect while it is still covered by the manufacturer's warranty, you can send it to us to be diagnosed by submitting a warranty enquiry.
If the fault is covered by the warranty, it will be repaired free of charge.
Warranty diagnosis takes 5 working days, with the repair time quoted once the diagnosis has been made.
If your watch is covered only by the manufacturer's warranty, it will be sent to the manufacturer.
We can provide you with a manufacturer report fourteen working days after we have received your item.
Refunds will be processed after inspection in 7 working days.
Our professional watch experts examine each timepiece, under high magnification, for any indication that the watch may be counterfeit. Watch parts are carefully inspected, including all identifying numbers and logos, on both the exterior and interior of the watch.
Our preferred method of payment is by wire transfer. We also accept cashier’s checks, personal checks from repeat customers, PayPal, all credit cards (Mastercard, Visa, Discover, American Express), debit cards, Apple Pay.
Mavani & Co is a global company and ships to many countries around the world.
International orders shipping from the United States will be shipped via expedited International service with delivery times that will vary by country.
International shoppers are required to pay any customs taxes and duties for purchases.
As well as any associated import tax, VAT, or duties as required by your local jurisdiction.
The taxes collected by Mavani & Co will be listed in your purchase receipt.
All Mavani & Co shipments being sent outside of the United States are charged a $100 flat rate. These charges are not included in the item price or the shipping costs, and therefore, are the buyer’s sole responsibility.